This incident has been resolved.

Over the next week we will be upgrading the instance on all App, Bastion and Build instances on dedicated stacks. We will also be restarting all SFTP databases. Notifications containing maintenance windows were sent out earlier today.

We have completed upgrading the kernel on all App, Bastion and Build instances in shared stacks. We'll continue to update this incident with any further action steps that we plan to take.

Between now (11:30am ET) and 12:00pm ET we will be upgrading the kernel on all App, Bastion and Build instances in shared stacks. This will result in brief (< 1 minute) downtime for apps running in shared stacks. We will update this status page when this stage of the upgrade process is complete.

Recently a Linux kernel vulnerability (CVE-2020-14386), which allows for memory corruption and possible privilege escalation, was announced [0].

Our security team began investigating and preparing our remediation strategy yesterday (September 3) at 22:00 UTC. As part of our remediation efforts, we will be restarting all App, Bastion, and Build instances in shared stacks today.

We will update this status page if any further action is required.

[0] https://seclists.org/oss-sec/2020/q3/146