App, Database, and Endpoint operation timeouts

Incident Report for Aptible

Resolved

This incident has been resolved.

Posted May 11, 2019 - 10:13 EDT

Update

We have re-enabled all operations and are continuing to monitor upstream status at AWS.

Posted May 11, 2019 - 00:52 EDT

Monitoring

Our upstream provider (AWS Route 53) is reporting that the underlying issue is mostly resolved, although there still may be intermittent failures. We are continuing to monitor the situation.

Posted May 11, 2019 - 00:11 EDT

Investigating

We are observing timeouts during some operations for Apps, Databases, and Endpoints due to DNS registration timeouts.

Running Apps and Databases and existing Endpoints are not affected, but restart, provisioning, deprovisioning, and scaling operations are likely to timeout.

Our upstream provider (AWS Route 53) has reported that they are aware of the issue (https://status.aws.amazon.com/).

Posted May 10, 2019 - 16:10 EDT

This incident affected: Aptible Deploy.