ELB header issues

Incident Report for Aptible

Resolved

This incident has been resolved.

Posted May 16, 2019 - 09:10 EDT

Identified

After working with the AWS Support Team, we've identified a regression in the AWS ELB API that's creating the root cause of this error. We're currently waiting for a full diagnosis and fix from AWS. In the meantime, we will continue to disable operations to apps using legacy ELB endpoints. We'll also update this status page as we have any additional information.

Posted May 15, 2019 - 22:07 EDT

Investigating

We are currently investigating an issue where headers are not being passed through correctly for some legacy ELB endpoints. We have disabled any operations to apps and endpoints using the using legacy ELB endpoint while we investigate.

Anyone who is effected by this outage should consider switching to the newer ALB endpoint as a quicker way to resolve this issue: https://www.aptible.com/documentation/enclave/reference/apps/endpoints/https-endpoints/alb-elb.html#upgrading-to-alb-from-elb

Posted May 15, 2019 - 16:57 EDT